With the aim of making customer feels more convenient, delivery is available every day which include Public Holiday. Currently, MustCake only provides delivery service to areas in Klang Valley and Selangor. Exploration to other areas to be considered when response is good.
Our delivery service is provided by appointed third party logistic company, as such, all responsibility will be passed between the logistic company and customer during the delivery transit. Please note that due to the complexities and delicate process of delivery, minor blemish and defect such as spill and brushing of cake onto the box are unavoidable mishaps.
We strive to deliver your cake to you as soon as possible within 2 hours after your order is placed. However, unforeseen circumstances such as accident, traffic and weather conditions can affect the timing of delivery. Please be patient and rest assured that our delivery partner will make every effort to deliver your cake to you as fast as they could. Neither our company nor the delivering company is responsible for any loss in the event of delay in delivery time.
In the event our delivery partner failed to deliver on the selected date, refund will be credited back in full to your bank account should you request for a refund, provided the cake has not been received on that day. Otherwise, a second delivery will be arranged.
Should customer/recipient absent/failed to receive the cake when the delivery company has reached the address as stated, an additional charge of RM20 will be applied for arrangement of second delivery on the same day before 11 p.m. However, arrangement for second delivery must be made within 24 hours after the first delivery. If the cake is not delivered to you within a day of the selected delivery date, the order will be forfeited and cost of the cake to be borne by customer.
A photograph of the cake with the recipient may also be snapped at the point of delivery drop-off to ensure that we have the person in file who has received the cake (whether it is the customer or someone collecting on their behalf) and that the cake is delivered in one whole piece (unless of course, you prefer them in slices).